Refund policy

Return & Refund Policy

At Astra, we strive to ensure every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Returns & Refund Eligibility

We only accept returns and provide refunds if the product has been damaged during transit or delivery.

To be eligible for a return or refund:

You must contact us within 48 hours of the delivery date.
A complete, uninterrupted unboxing video must be provided as proof. The video should clearly show:
- The sealed package before opening.
- The shipping label.
- The entire unboxing process without any cuts or edits.
- The damaged product.
Claims submitted without an unboxing video will not be accepted.
The product must remain unused and in its original packaging until the claim is reviewed.

How to Request a Return

All return and refund requests are processed manually.

To initiate a request, please contact us with your order details, unboxing video, and photographs of the damaged product:

Email: connect@weareastra.store

Phone/WhatsApp: +91 91525 87763

Please do not send any products back without receiving confirmation and return instructions from our support team. Returns sent without prior approval may be refused.

Inspection & Approval

Once we receive your request, our team will review the evidence provided.

If the claim is approved, we will provide instructions for returning the damaged product (if required). After inspection, the applicable refund will be processed.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you have not received your refund within 15 business days after approval, please contact us at connect@weareastra.store.